1. About Us
The lakeFS main website (the “Website”( (available through Atomic Versioned Data Lake – lakeFS), including the demo software (“lakeFS Demo”) are operated by Treeverse, Inc. and Treeverse Labs Ltd., incorporated in the State of Israel, and their affiliates (the“Company”, “Treeverse”, “we,” or “us”).
Section 1 What personal information do we collect about you?
Section 2 How do we use the information we collect about you?
Section 3 What is our legal justification for using your personal information?
Section 4 With whom do we share your personal information?
Section 5 How is your personal information transferred outside of the EEA?
Section 6 For how long do we keep you information?
Section 7 How do we keep your information secure?
Section 8 What rights do you have regarding your personal information?
Section 11 Contact us
1 – What personal information do we collect about you?
Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person. As you browse and interact with our Website, we collect personal information directly from you and/or automatically generate it as you use the Website.
1.1 – Personal information that you give to us
When you engage with our Website, we will collect personal information from you. If you do not provide us with the requested personal information some aspects of the Website or lakeFS Demo may not be available to you. Specifically, we collect personal information directly from you when you:
(a) – Use the lakeFS Demo
You may upload to the lakeFS Demo information, including personal information of your choice, while using the Services. We have no control over the types and categories of personal information you choose to upload to the Services, but we recommend you do not upload sensitive or special categories of personal information.
(b) – Contact Us
If you send us a question or inquiry or ask for other support, we will need you to provide us with personal identifiers (name, email address, company name) and any information you choose to include in the free text field. We use this information to fulfill your request for additional information or support from us. We may also use this personal information to send you communications on our products or offers we feel may be of interest to you, subject to separate consent, if needed under applicable law.
(c) – Voluntary Participation to the Bug Bounty Program
lakeFS Bounty Hunter Program encourages voluntary and active users of the lakeFS Open Source (OSS) community to detect issues in the code and suggest possible solutions to Treeverse’s development team in exchange for a reward. In order to participate in the Bug Bounty Program and at your discretion, you may provide your name, email address, company name, role and postal address.
(d) – Careers
If you apply to our job openings, you will be required to provide your first name, last name, email address, phone number, resume, the job you are applying for,and any message you add.
(d) – Event
If you want to register to events that we organize, you will need to provide us with your first name, last name, and email address.
1.2 – Personal information that we collect automatically from you:
Each time you visit the Website or use the lakeFS Demo we may automatically collect the following internet or other electronic network activity information:
(a) – Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, domain name, the type of device used to connect to the Services (PC or mobile) and country which requests the information;
(b) – Information about your visit and usage, through and from our Website – traffic data, location data, weblogs and other communication data and information provided when requesting downloads; and
(c) – Location information, which may be determined through your IP address.
(a) – Essential Cookies
We use essential cookies to authenticate users, prevent fraudulent use of the Website, and to allow the Services and its features to function properly.
(b) – Functional Cookies
We use functional cookies to provide enhanced functionality and personalization, to remember your preferences, to diagnose server and software errors, and in cases of abuse, track and mitigate the abuse
(c) – Analytics Cookies
Particular third-party cookies the Website currently uses include:
(a) – Intercom
A customer success/support tool that is embedded in the Website, used to identify the user and follow up on support questions and interactions, as well as track analytics events regarding usage of the Website. For Intercom’s privacy practices see https://www.intercom.com/legal/privacy.
(b) – Google Analytics
We use Google Analytics to collect information on your use of the Website and used to improve it. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Refer to http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth hereor using the Google Analytics opt out browser add-on here.
(c) – MixPanel
(d) – Amazon AWS
We will collect usage information to analyse and display use of Amazon AWS products, such as Amazon Relational Database Service (Amazon RDS), Amazon S3 and Amazon Athena. For such tool’s privacy practices refer to: https://aws.amazon.com/privacy/?nc1=f_pr.
(e) – HotJar
We use Hotjar in order to better understand user experience and to optimize the Website. Hotjar allows us to better understand users’ experience (e.g. how much time you spend on which pages, which links you choose to click, what users like, etc.) to enable us to build and maintain our Website. For further details, please refer to the ‘about Hotjar’ section of Hotjar’s support Website – https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar. You can opt-out of HotJar here – https://www.hotjar.com/policies/do-not-track/
(f) – Hubspot
We use Hubspot’s services for customer relationship management (CRM) in order to help organize and manage customer activity, optimize customer service, marketing, sales, analytics and operations. For further details, please refer to https://legal.hubspot.com/legal-stuff#.
2 – How do we use the personal information we collect about you?
We will use your personal information for the following purposes:
2.1 – Accessing the Website (including lakeFS Demo)
(a) – To allow you to access the Website and use the lakeFS Demo;
(b) – To provide technical support;
(c) – To ensure that the Website is functioning correctly and to monitor, investigate any bug with, and improve them;
(d) – For research purposes and for further analysis and statistics, where data will be anonymized where possible, to improve our Website (for example, we analyze information collected through cookies to help us understand behavior when accessing theWebsite); and
(e) – To improve your user experience; for example, change the location of certain buttons in the screens.
2.2 – If it is in our legitimate interests, for business development and marketing purposes.
2.3 – To allow you to participate in the Bug Bounty Program if you request it, and send you the rewards if applicable;
2.4 – To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.
2.5 – To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.
3 – What is our legal justification for using your personal information?
(a) – Our use of your personal information is necessary to enable use of the Website;
(b) – Our use of your personal information is necessary for complying with our legal obligations: for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities;
(c) – Our use of your personal information is based on your consent: for example, when you decide to participate to the Bug Bounty Program;
(d) – Where neither (a) nor (b) nor (c) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of the Website or lakeFS Demo).
4 – With whom do we share your personal information?
4.1 – We share your personal information as described below:
(a) – With our trusted service providers and sub-contractors including technical, IT, hosting, logistical or administrative services providers and insurers.
(b) – To the extent required or authorized by law, if we think it is necessary to comply with the law or if we need to do so to protect or defend our legal rights, or the rights of others (including to investigate and protect our users from fraudulent or unlawful use of the Website), we will share your personal information with third parties requiring information for legal reasons or third party investigators, authorities, regulators or law enforcement bodies.
(c) – Your personal information will be shared with any of our affiliates where we consider that it is in our legitimate interests to do so for internal administrative purposes (for example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).
(d) – Companies that assist us in our marketing, advertising and promotional activities; and
(e) – Analytics providers that assist us in the improvement and optimization of the Website and process personal information in the context of provision of analytical services to us.
4.2 – We will also disclose your personal information to third parties:
(a) – Where it is in our legitimate interests to do so to run, grow and develop our business:
(i) – If we sell or buy any business or assets, we will disclose your personal information to the prospective seller or buyer of such business or assets;
(ii) – If Company or substantially all of its assets are acquired by a third party, in which case personal information held by Treeverse will be one of the transferred assets;
(b) – To establish, protect, or exercise our legal rights, as required to enforce our terms of service or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to those rights;
(c) – To protect the rights, property or safety of Treeverse, our employees, customers, suppliers or other persons; and
(d) – If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
5 – How is your personal information transferred outside of the EEA?
5.1 – The personal information will be used, stored and/or accessed by staff operating outside the EEA working for us, our affiliates or third-party suppliers. These non-EEA countries include the State of Israel, where Treeverse Labs Ltd. is based, and, the USA, where our cloud storage providers’ main data centre is located. All information collected through the Website and lakeFS Demo is exclusively processed on servers in the US.
5.2 – When transferring personal information outside the EEA, we will usually:
(a) – In accordance with Article 45 of the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – General Data Protection Regulation (“GDPR”), ensure that the country in which your personal information will be handled (such as the State of Israel) has been deemed “adequate” by the European Commission; or
(b) – In accordance with Article 46.2 of the GDPR and in the absence of an adequacy decision, implement all necessary measures through the adoption of appropriate safeguards, such as the standard contractual clauses (“SCCs”) approved by the European Commission for transferring personal information outside the EEA into our contracts with those third parties.
6 – For how long do we keep your personal information?
6.1 – Subject to Section 6.2 below, your right to have your personal information corrected, not further processed or deleted (in accordance with Section 8 below), the length of time we retain your personal information depends on the purpose for which we collect and use the information and as required to comply with applicable laws, and to establish, exercise or defend our legal rights..
6.2 – The personal information associated with your lakeFS Demo account shall be retained for seven (7) days, including the operational data such as access logs. After such term, your account will be deactivated and the personal information provided under the account shall be deleted. Creating a new account will not restore your previously recorded personal information.
7 – how do we keep your personal information secure?
7.1 – We use appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration unauthorized disclosure or access.
7.2 – In the course of provision of your personal information to us, your personal information is likely to be transferred over the internet and/or stored on a cloud-based server. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet and storage in a cloud-based server is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to or automatically created by the Services we offer and that any such transmission is at your own risk.
8 – What choices and rights do you have regarding your personal information?
8.1 – Access or correct your personal information. If you wish to access the personal information we process about you, or exercise your rights in relation to such personal information under applicable law, you may contact us at email@example.com.
8.2 – Rights of individuals in the European Union:
8.2.1 – If our processing of your personal information is subject to the General Data Protection Regulation (GDPR), you are entitled to request us to:
(a) – Access to your personal information, confirm whether or not personal information about you is being processed, obtain clear, transparent and understandable information on how your personal information is being processed, as well as a copy of your personal information;
(b) – Rectify any of your personal information if it is obsolete, inaccurate or incomplete;
(c) – Delete any personal information which we hold about you (“right to be forgotten”);
(d) – Restrict the way that we process your personal information during a limited period of time;
(e) – Consider any valid request to transfer your personal information to a third-party provider of services (data portability);
(f) – Consider any valid objections which you have to our use of your personal information when the processing is based on Treeverse’s legitimate interest;
(g) – Withdraw your consent when it has been obtained, without this withdrawal affecting the lawfulness of the processing previously carried out.
8.2.2 – We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note that those rights do not always apply and there are certain exceptions to them. We will also need to confirm your identity before acting on certain requests in order to ensure that Personal Data is not disclosed to an individual who does not have the right to receive it.
8.2.3 – If you have a complaint about how we use your personal information, we would always prefer you to contact us first. However, you may also make a complaint to your local data protection authority in the EU country where you are based. If you are unsure which data protection authority to contact, please contact us at firstname.lastname@example.org.
11 – Contact Us
Last updated as of September 28th, 2023
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